Privacy Policy

This Privacy Policy describes how Winco (Pacific) Limited ("we," "us," or "Winco (Pacific Limited") collects, uses, and protects the personal information obtained from visitors and customers ("users" or "you") of our e-commerce website [netgearstore-hk.netgear.com] (the "Website"). We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our Website, you agree to the terms of this Privacy Policy.

  1. Information We Collect

1.1 Personal Information: When you use our Website, we may collect personal information, such as your name, email address, shipping address, billing address, phone number, and payment details. This information is necessary to process your orders, provide customer support, and fulfill our contractual obligations.

1.2 Non-Personal Information: We may also collect non-personal information, such as IP addresses, browser types, device information, and website usage data. This information is collected through cookies, web beacons, and similar technologies to improve our Website's functionality and enhance your user experience.

  1. How We Use Your Information

2.1 Personal Information: We use your personal information to process and fulfill your orders, communicate with you about your purchases, provide customer support, and send you important updates and promotional offers related to our products and services. We may also use your information to improve our Website, customize your shopping experience, and comply with applicable legal obligations.

2.2 Non-Personal Information: Non-personal information is used to analyze trends, track website usage, and gather demographic information for internal purposes. This information helps us understand our customers' preferences and improve our Website's performance.

  1. Information Sharing

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our e-commerce business. These service providers may include payment processors, shipping partners, marketing agencies, and IT service providers. We ensure that these third parties only use your information for the purposes specified by us and in compliance with applicable privacy laws.

3.2 Legal Compliance: We may disclose your personal information if required by law, regulation, or legal process. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.

  1. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technologies, firewalls, and secure socket layer (SSL) protocols to safeguard your data. However, no transmission method over the internet or electronic storage method is 100% secure. Therefore, we cannot guarantee absolute security of your information.

  1. Third-Party Links

Our Website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.

  1. Your Choices and Rights

6.1 Account Information: You may review, update, or delete your account information by logging into your account or contacting us directly.

6.2 Marketing Communications: You can opt-out of receiving promotional emails or marketing communications from us by following the instructions provided in the emails or contacting us.

6.3 Cookies: Most web browsers automatically accept cookies. You can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may affect your user experience on our Website.

  1. Children's Privacy

Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will promptly delete it.

  1. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective when we post the revised Privacy Policy on this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at the following channels:
WhatsApp: 5743 0733
Hotline: 36198822
E-mail: enquiry@winco.com.hk