Shipping
Delivery methods:
To inquire about the transportation of goods, you can follow the transportation company and tracking code marked on the waybill notice on the following website or call to track. If you have any questions, please feel free to contact us.
SF Express: http://www.sf-express.com/HK/ZF/dynamic_function/waybill/SF
[Self-pickup]
Upon receiving a pickup notification, we kindly request customers to contact us and schedule an appointment for pickup.
Our office hours are as follows:
Monday to Friday, from 09:30 AM to 12:45 PM and 02:15 PM to 06:00 PM.
The pickup location is:
Unit B, 7th Floor, 52 Hung To Road, Kwun Tong, Kowloon, Hong Kong.
We appreciate your cooperation and look forward to serving you.
[Delivery]
Free local delivery is available for all purchases; however, it is limited to local delivery only.
Delivery Time: Non-preorder items will be shipped within 3 working days after order confirmation and payment.
Delivery service is provided by SF Express, and delivery hours are from Monday to Saturday, 09:00 AM to 06:00 PM.
If you require delivery on a specific date or at a specific time, please indicate it in the "Remarks" section during checkout or contact our customer service during office hours.
In the event of any incorrect information provided, our company will contact the customer to confirm the recipient's details and delivery time.
[Redelivery]
In the event that the goods have been delivered to the shipping address but no one was available to sign for them, our company can arrange for redelivery once the goods are returned by the courier company.
Please note that customers will be responsible for the redelivery shipping charges.
If our company is unable to reach the customer after multiple contact attempts within seven working days, the order will be canceled, and no refund will be provided.
[Other important information]
Delivery service is available for both commercial and residential addresses. However, please note that postal box addresses are not accepted.
Delivery service may be temporarily suspended or delayed due to weather conditions, traffic, location-specific factors, or other unforeseen circumstances. In such cases, alternate delivery arrangements will be made to ensure successful delivery.
Once payment is completed, Winco will make every effort to arrange shipment as soon as possible during office hours. The shipment date and tracking number will be provided to customers via email.
It is mandatory to sign for the goods upon delivery. If no one is available at the delivery address, customers can request redelivery. However, please note that the cost of redelivery will be borne by the recipient.
We strongly recommend inspecting the goods upon receipt. If any damage is observed, please refuse the delivery or request a return to the sender.
Winco will deliver the goods to the address provided by the customer. The company cannot be held responsible for any delays or losses resulting from inaccurate address information provided by the customer.
In the case of an order that includes both in-stock items and pre-order or out-of-stock items, the entire order will be shipped together once all items are available.
If the received items or quantities do not match the order, please contact our customer service within 2 working days of receiving the goods. We will verify the delivery process and resolve any discrepancies.
For orders that cannot be successfully delivered, customers will be contacted via email or phone to arrange for redelivery. Please note that redelivery charges will apply.
Shipping arrangements for all orders are subject to product availability. If we are unable to fulfill the order as requested, the company will promptly notify the customer and discuss possible alternatives.
If you have any questions, please feel free to contact our customer service department through the following channels:
WhatsApp: 5743 0733
Office Hours:
Monday to Friday: 09:30 am - 06:30 pm
Lunch Break: 01:00 pm - 02:00 pm
Saturday, Sunday, and Public Holidays: Closed
Our team will be happy to assist you during our operational hours.